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About Us

Robert Massey, Sr., the founder of the business, through his years of proven leadership in local and state Realtor associations along with his three terms serving as a governor-appointed real estate commissioner, laid a strong foundation for the business. This tradition and leadership has been carried forward by Rob Massey Jr., the company president and owner, who founded RentalHouses.com, a leading national internet listing service for advertising rental houses. Rob is now an industry leader and authority in property management and online-based services in the industry. He has written many articles for national publications concerning the best procedures for serving clients in property management.

Robert Massey Company provides Greater Louisville’s top quality real estate property management and real estate sales experts who help buyers, sellers and investors succeed. Our premier real estate solutions help our clients meet their goals while taking the hassle out of the sales, purchase and the management process.

Robert Massey Company is a real estate company with experienced professionals engaged in residential sales and commercial or residential property management in the Louisville, KY area. The company provides high quality guidance and trustworthy service that individuals, families and businesses deserve.

RMC Who We Are History

Founded in July, 1956 by Robert Massey, Sr. the firm has achieved the highest BBB rating of A+. The company reputation as a family-owned and operated real estate sales and property management firm has been achieved from the 60+ years of dedicated service to residential sales and rental property management clients.

If you are looking for a real estate company with experienced professionals engaged in residential sales and commercial or residential property management in the Louisville, KY area, Robert Massey Company is the solution. The company provides high quality guidance and trustworthy service that individuals, families and businesses deserve.

Photo of Robert Massey
Robert (Rob) Massey, Jr., CPM, RMP President and Owner

Rob’s earliest involvement in his father’s real estate business was cutting grass for company managed properties and as a young adult, providing maintenance at company managed properties. Once graduating with a degree in Business from the University of Louisville Rob worked as the company bookkeeper then full-time property manager. He obtained his real estate license and later became involved in real estate brokerage. With a wealth of experience gained, Rob became an active member in various real estate property management associations ultimately serving as President of each: Kentucky Chapter #59 of the Institute of Real Estate Management (IREM), the Louisville Apartment Association, and the Louisville Chapter of National Association of Residential Property Managers (NARPM). Co-owning and operating the business since the early 1990’s, Rob became sole owner of Robert Massey Company in 2011.

The RMC property management business scaled back in 2000 as Rob pursued a new business venture, RentalHouses.com, an Internet Listing Service. The concept was originally developed to better serve his own clients as, at that time, the newspaper was the only means for advertising smaller-unit apartment buildings and single-family homes. RentalHouses.com grew to become an internet tool for advertising and locating rental houses used all across the nation. In 2007, RentalHouses.com was sold to Primedia, Inc. (NYSE symbol PRM). Rob remained a consultant with Primedia until 2011 when that division of the business was sold again to a different company.

During the peak of RentalHouses.com, Rob traveled the country speaking with and selling to the most successful property managers in the U.S. Along the way, he was provided access to the best practices and tools in the property management industry. In 2011, Rob returned to Louisville with his newly acquired knowledge, information and skills growing RMC into the successful full-scale business that it is today. Using the latest technological tools available to property managers, Rob and his highly trained and experienced staff provide high quality housing and superior property management services to local communities consistent with the long-standing business values of RMC, successfully serving clients and renters since 1956.

In Memoriam

Robert (Bob) Massey, Sr., CPM Founder

After founding Robert Massey Company in 1956, Bob enjoyed the successful operations of his property management firm for many years. His presence and well- respected involvement in the real estate industry was acknowledged with many prestigious appointments, the most noteworthy being his election as President of each; the Greater Louisville Association of Realtors, the Kentucky Association of Realtors, and Kentucky Chapter #59 of the Institute of Real Estate Management. Bob was appointed to the Kentucky Real Estate Commission by three governors. He was also a recipient of the “Wall of Honor” award for his lifetime outstanding service to the Greater Louisville Association of Realtors.

In his later years, Mr. Massey served as a revered mentor and consultant to the company until his passing in 2020.

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Teri Hall General Manager & Operations Director, Realtor

Early in her career, working for a large local law firm as a legal assistant, Teri gained a great deal of knowledge about contracts and legal documents. Those skills proved invaluable when she went to work for a family construction business overseeing operations and company personnel. Over her 20-year tenure there, she rose to the position of General Manager. Utilizing her skills in negotiation, she was instrumental in acquiring another business to enhance company revenues for periods of the year when business would otherwise be slow. A testament to her success, under Teri’s leadership the company grew from one construction crew to five, resulting in a dramatic overall increase in net revenue.

In 2005, Teri joined Robert Massey Company and shortly thereafter was promoted to General Manager, overseeing daily operations and all other aspects of the business. Her vast knowledge of the industry, organizational skills, and strong commitment to excellence, has earned her the respect of clients, residents, merchants, vendors and colleagues. Operating with a great sense of urgency to get things done and much attention to detail, she is a valued asset to the company.

Teri obtained her Kentucky real estate license during her tenure with RMC and is active in assisting both sellers and buyers in the Louisville, KY areas: Highlands, St. Matthews, Crescent Hill, Anchorage, East End and more in Jefferson, Oldham and Bullitt counties. Call or e-mail Teri Hall for a no-obligation consultation, (502) 459-7070, ext. #112 or terih@robertmasseyco.com.

Laura Cooper Bookkeeper

Laura has worked as Bookkeeper for Robert Massey Company for over two years. Her first public job was a waitress at the early age of 14 which began a lifetime of work in some form of customer service that has served her well throughout her entire career. Laura graduated from college with a degree in accounting and business management and worked in the Agriculture sector for over 15 years as a bookkeeper, Assistant Manager and then Manager. She currently does payroll and accounting for companies who outsource these services such as RMC. Originally from Louisville, Laura now lives on the family farm. In her spare time she enjoys hiking, photography, and spending time with her chocolate lab.

Debra Johnson Administrative Assistant

Debra holds an Associate Degree in Justice Studies-Human Services. Debra previously worked as an onsite Social Service Specialist helping patients apply for medical and financial assistance. Working as an Outside Field Specialist (OFS) she completed home visits with patients discharged from the hospital. Her responsibilities also included clerical duties, filing and completion of reports. Opting for a career change after significant life events, Debra joined Robert Massey Company as assistant to the Director of Operations & General Manager. Debra is the first person to greet folks as they enter the RMC Wrocklage office, and she is well prepared to meet their business needs.

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Beth Hanke Director of Property Management

Beth joined Robert Massey Company in 2011. As a graduate of Purdue University in Indiana (her home state), Beth earned a degree in elementary and special education. Her success as an Educator for more than 8 years is a testament to her excellent organizational skills and people skills. Beth utilizes those talents and skills as she trains new Property Managers for their roles and in her daily interactions with owners and residents. She relies on the experience and knowledge she has gained from her tenure with RMC to refine policies and procedures and keep them current. Beth enjoys discovering new ways to improve the services our company provides as she oversees the Property Management Division.

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Leah Badgett Property Manager

Leah joined Robert Massey Company in 2023. Her prior experience includes 11 years working as a para educator and 6 years in the healthcare industry. Those roles contributed to her strengths in communications and excellent people skills. Being conscientious and having great attention to detail are critical attributes in this industry. Leah also brings great insights, positivity, and laughter to the team. She is dedicated to her owners and residents and always excited when she finds our clients a place to call “home”.

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Gloria Barker Property Manager

Gloria is a lifetime resident of Louisville. Gloria holds an Associate Degree in Human Services and previously worked in education as a teaching assistant. She transitioned her career after finding a passion for property management and now has over 10 years in the industry. What she enjoys most about her work is the personal aspect, meeting people and helping them to find a rental property that fits so they can make it into a home. In her personal time, Gloria loves hiking, biking and sewing. Her mantra is, “Make the most of every day and enjoy the ride!”

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Melissa Leffler Property Manager

Melissa has been in the housing business for over 20 years! Melissa began her career in 2004 working with income-based, multi-family housing as well as Senior Housing. Employed with a property management company for nearly 15 years she worked closely with the U.S. Department of Housing and Urban Development (HUD) and the Kentucky Housing Corporation (KHC). Melissa obtained a certification in Professional Occupancy as well as in Fair Housing. She has since transitioned into managing conventional properties. Melissa says that she enjoys working with people to find the right housing that suits their individual needs.

Karen Stephens Former Director of Property Management (Retired)

Karen worked in the real estate industry over 27 years. Early in her career she worked with a large national home builder in the Louisville market where she developed skills in residential home building working closely with vendors, subcontractors, home buyers and investors. In 1980 she was promoted to regional administrator and moved to Atlanta to oversee the administration of 13 offices in the Southeast Region of her company. In 1996 she moved back to Louisville where she worked with a local homebuilder until obtaining her Kentucky real estate license in 2005 and launching her career in property management. She was an active member of the National Association of Residential Property Managers and oversaw multi-unit and single-family properties in Louisville, Shepherdsville, Mt. Washington, Radcliff and Vine Grove markets. Karen joined forces with Robert Massey Company in 2009 and made valuable contributions to the success of the company until retiring in 2024.

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Matt Vest Director of Maintenance

Matt has been employed by Robert Massey Company since 2008. Though he is native to Indiana, Matt has been a resident of Kentucky for over 20 years. He has 40 plus years of experience in construction and remodeling and was owner of his own construction company for half of his career. His specialties are finish-carpentry, fireplace mantles, staircases, flooring, doors and windows. He is also skilled in plumbing and concrete work and is EPA certified. Matt loves his work, but he also loves to relax fishing, camping, traveling and spending time with family. More than anything, he loves being the father of 4 beautiful girls!

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Diane Burcham Chief Maintenance and Turnover Coordinator

Diane began her professional career in the restaurant industry. After obtaining a State Health Department Certificate, she devoted the next 38 years to restaurant management. With her highly transferrable skill sets, Diane successfully transitioned her career into the housing industry managing market and income-based properties. She obtained her Fair Housing Certificate working closely with the U.S. Department of Housing and Urban Development (HUD) and the Kentucky Housing Corporation (KHC). Motivated for higher learning, Diane obtained a certification in Professional Occupancy in 2016. She has now been in the housing industry for over 13 years. Diane says that she always loved working with people to help them find just the right place to call home and is just as passionate about her current role making sure their properties continue to be well maintained.

Holly Law Assistant Maintenance Coordinator

Holly obtained an Associate’s Degree in Paralegal Studies and started her career working a Paralegal and Legal Secretary. She worked in several law offices in the practice of medical malpractice, divorce and real estate. She left the legal field to raise her family and later returned to the workforce in property management primarily focusing on coordinating maintenance work at rental properties. Holly began working at Robert Massey Company in August of 2016, where she continues to fulfill the role as Maintenance Coordinator. She most enjoys working with both residents and owners in the upkeep of their rental properties.

Carolyn O’Brien Assistant Maintenance Coordinator

Carolyn joined Robert Massey Company in 2021 after working many years with a local pest control company as Office Manager. We are pleased that RMC has been able to retain Carolyn’s skills and expertise to coordinate and process maintenance repair requests for our valued RMC customers (renters). Carolyn devotes much time and attention to detail as it is personally important to her that all repairs and maintenance are completed timely and satisfactorily.

Sue Barnett Environmental Services

Sue has provided Environmental Services in the role of Housekeeper for almost 34 years. She has been employed by Robert Massey Company for the past 6 ½ years. For most of her career, she provided cleaning services for big box store and fast food industries (i.e.K-Mart, Burger King and Walmart). Sue has been married for 50 years. She has 2 children, other children being her dog and cat. Her dream vacation is to travel to Hawaii and the Bahamas. She enjoys painting ceramics as a hobby. What Sue enjoys most about her work is seeing the results of her labor and knowing her customers are happy.

Scott Farley Maintenance Technician

Owner of Creative Cabinetry Plus, LLC, Scott Farley has more than 40 years’ experience in the construction and custom cabinetry business. Prior to working for Robert Massey Company, he was employed for 30 years by a large hospital corporation where he built and maintained custom cabinets, performed finish carpentry and general maintenance. While there he was responsible for large renovation projects and completed classes and obtained certifications in safety and infection control. Scott obtained an Associate’s Degree from Indiana Vocational and Technical College. We are fortunate to have him as an employee.

Photo of Brandon Holiday
Brandon Holiday Maintenance Technician

Brandon has worked with Robert Massey Company for (?? yrs.) He is a skilled craftsman with experience in electrical work and general plumbing (a trade he intends to pursue for his career future). He is a multi-talented maintenance technician who can handle most anything he is called upon to do. Proof of that lies in the little- known fact that he has successfully raised 8 kids! Brandon receives glowing reviews from the tenants he serves as he consistently presents with a professional demeanor, pleasant personality and gets the job done!

Paul Justice Painting Specialist

Paul handles the great majority of painting needs within the business. His high-quality, efficient work is not easily found within the painting industry. Paul’s expertise and attention to detail makes him a sought-after craftsman. We are very fortunate to have such a dependable and skilled employee.

Doug Miller Maintenance Technician

Doug came to us after years of owning and operating his own apartment make-ready and janitorial service company. He also had previously worked in maintenance and repairs for two national property management companies at communities located in Texas and Illinois. His diverse background, dependability and knowledge in the field have proven to be a great asset to Robert Massey Company.

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Jeremy Swallows Maintenance Technician

Jeremy joined Robert Massey Company in 2022 after retiring from the Kentucky Correctional institution for Women where he worked as a corrections officer. While Jeremy holds a degree in small engine repair, his day-to-day duties for RMC include conducting safety and maintenance inspections. He considers landscaping to be his specialty skill and manages landscaping for many RMC properties.